Returns and Exchanges Policy

We prioritize your satisfaction with every service and digital product. Our 100% happiness guarantee ensures you’ll receive value—or we’ll make it right.

Coaching Sessions

If you’re not satisfied after your coaching session, email us within 1 day, and we’ll issue a full refund—no questions asked.

Digital Products

We’re confident in the quality of our courses and downloads, but if you’re unhappy, you’re covered by our 30-day satisfaction guarantee.

  • Refunds:
    Contact us within 30 days for a refund or exchange.

  • Restrictions:
    Refunds are not available for courses where homework has been submitted and graded due to the additional effort in providing feedback.

  • Mistakes in Purchase:
    Accidentally bought the wrong course? No problem! As long as the course remains in your cart or hasn’t been accessed, we’ll refund it.

  • Exchanges:
    Need to swap one course or digital product for another? Reach out, and we’ll assist.

Service Guarantee

We offer specialized services like social media strategy, SEO, and copywriting to help your business grow, backed by a results-driven guarantee.

  • Our Guarantee:
    If you follow our advice and implement the strategies consistently for six months, but do not see at least a 10% increase in traffic or followers, we’ll provide a full refund for the service.

  • Eligibility for Refund:

    1. Full Implementation: Follow the provided strategies as outlined.

    2. Consistency: Regularly post as recommended.

    3. Timeframe: Implement the strategy for at least six months.

  • What’s Not Covered:

    • Lack of Implementation: Refunds are void if the strategy is not followed.

    • External Factors: Uncontrollable circumstances (e.g., platform changes) are not eligible.

  • How to Request:
    Email dina@womenofillustration.com with:

    • Your service details

    • Evidence of strategy implementation (e.g., posts, analytics)

    • A brief explanation

We’ll review your request and respond within 10 business days.

Subscriptions

Here’s how refunds for subscription services will work:

  • First Month:
    Cancel within the first five days to receive a full refund for the first month.

  • Ongoing Subscriptions:
    Cancel and receive a refund for future months. However, refunds for past months will not be issued after the first month.

Refund Processing

  • Refunds are issued to the original payment method.

  • Please allow 5–10 business days for the refund to appear in your account.

Important Notes

  • No Resale Policy:
    Downloads and courses purchased through our site may not be resold.

  • Additional Information:
    For details, refer to our Privacy Policy and Terms of Use.

How to Request a Refund or Exchange

To request a refund or exchange, email dina@womenofillustration.com with:

  • Your order number

  • The email address or name associated with your purchase

  • A brief explanation of your request